FAQ

Where does MODOX ship?

We ship to supported destinations shown at checkout. Available methods and charges depend on the delivery address.

How long will delivery take?

The estimated delivery time for the available shipping method is shown at checkout. Timing can vary by product, fulfillment location and carrier.

Can I track my order?

When tracking is available, you will receive the relevant details after your order has shipped.

How do I choose my size?

Use the Size Guide on the product page. When a product has specific measurements, those measurements take priority over the general MODOX size guide.

How do I make a return?

Contact us before sending an item back. We will provide the correct instructions for your order. Eligible EU distance purchases are subject to the applicable statutory withdrawal rights.

Which payment methods can I use?

The secure payment methods available for your location are displayed at checkout. Availability can vary by country and device.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing has started.

What if an item is sold out?

Product availability is updated in the store. If a size or style is unavailable, check back later for any future restock.